Childcare Management Software
Only Professional and Affordable Solution"
asked questions about DayCare Sage™
following is a list of pre-sale questions and answers. Many of
the questions you might have about our software are probably asked
and answered in this list.
Q. When does the 60 day money-back guarantee
The return period begins the day your order is placed because
the software is immediately available for download. In the unlikely
event that you want to return the software, we will accept any
valid return as long as the postmark is within 60 days of your
order date, the green serial number envelope is returned still
sealed, and you call us or email us first to get an RMA number.
Q. Do I need to buy two programs to run
it on two computers?
Our license follows the center, not the computer, so you can install
the program on as many computers as you like at your center, at
home, on laptops, windows tablets, etc, including networking the program.
Q. If we have more than one center,
do we share the software or purchase another?
(a center is defined as an individual facility at
only 1 location)
A. You need to
purchase a copy of the software for each center
Q. What is the cost for upgrades and how
often do you upgrade?
First year updates and support are free and included with the
purchase price. Annual support and updates after the first year
are $75 per year.
Our support includes all updates released during the support period.
We never force you to repurchase the software. We normally release
an update every 6 months.
Q. Do you offer a demo or trial of the
If you would like see a live online demo, or try the software
installed on your computer, please call us or send us an email.
Q. Do you have references from centers
in my area?
We provided references in the past, but stopped offering them
in 2005. Our reservations about providing references are:
....a) we turn our users into unpaid salespeople,
....b) we have to call the centers in your area to get permission
to give out their information, which interrupts their work, and
....c) we offer a 100% 60 day money back guarantee.
Q. Does full documentation come with the
program to look up needed examples or functions?
The program comes with full manuals and guides, full training
videos, and tip and hint videos that cover every part of the system.
Q. I have a question about the registration
code is: Do you have to give me a code to enter into the program
before I can start using the program? Each time my current program
fails I must call tech support to get a code entered into my computer
before I can use the program again?
Our program doesn't work that way. We give you a serial number
once to register the program. That same serial number is always
Q. I am looking for software that will
allow parents to sign in and out by computer.
This software will allow parents to sign in/out by computer and
includes a timeclock program that you can install on a separate
computer so that no one will have access to your main computer.
Q. Could you please explain the Time Clock
Feature in a little more detail? What type of hardware is needed?
How do you transfer the information back into the main office
The timeclock is a separate program that is included with the
DayCare Sage package. You can either run the timeclock on your
main computer, or you can install the timeclock on a different
computer (the computer does not have to be new, it can be as old
as 5 or 6 years.) To transfer the timesheet records if the timeclock
is on a different computer, you use a USB stick drive (about $15)
and our Timeclock Link program. The system is very easy to set
up and use.
Q. Can I just use another monitor and keyboard
for the timeclock?
Although you can just use another monitor and keyboard wired into
your main computer, you wouldn't be able to use your main computer
while people were signing in/out, and those people would have
full access to your main computer.
Q. Does your software produce schedule
Yes, the system produces reports that count how many children
arrive and leave every hour as well as how many children are at
the center in each class for every hour based on either scheduled
hours, attended hours, or both. The reports even show staffing
requirements for each class for each hour. There are also staff
schedule sheets that show which hours each staff member is scheduled
Q. I am interested in buying your software.
I just want to know what integrated accounting reports can be
generated from your package? Do I have to buy an accounting
software like Quickbooks to do my accounts P&L and B/S in
addition to your software? Is there a check writing facility?
You can run reports like total income, total payments received,
total payments made to staff, general balance reports that show
who owes for charges, center expenses, etc. The accounting functionality
is comprehensive and includes check writing.
Q. Is this software compatible with any
other accounting software such as Peachtree or Quickbooks?
Yes, with Quickbooks Pro, Premiere and Accounting.
Q. Does this system support year-end tax
Yes. For parents, the system will generate a report that contains
all charges and payments or a report that breaks apart childcare,
other expenses, and payments. For the center, there are reports
that contain childcare charges, payroll payments, center expenses,
and net income.
Q. Can I post expenses on your software?
You can post expenses for both child accounts and center expenses
such as rent, utilities, etc.
Q. One of my questions is does the software
actually do employee paychecks including taxes and or deductions?
Yes. Payroll and paycheck printing is built into the software.
Q. How many years of business does the
system keep? Are there at least 2 years of reports available for
Unlimited, the system will keep all records until you delete them.
We also have a year end cleanup utility that will clear prior
year charges, expenses, payments, and timesheet records.
Q. By what means is the photo placed in
the child’s file? Is it saved and uploaded or what?
The software can display any photo that is saved on your computer.
You simply use a digital camera to take the photo, upload the
pictures to your computer and copy the pictures into a picture/photo
folder. You then click on the photo area in the contact card and
select the photo file. If you don’t have Microsoft Word on your
computer, you must save the file as a .bmp format, otherwise you
can use .jpg or .bmp format.
Q. Can other photos be included in the
Up to 7 photos can be included for each child. (1 for the child,
2 for the parents, and 4 for other pickup persons)
Q. I printed off screen shots which seem
small. Also, can users modify/define fields?
Users cannot modify or define the screens. Keep in mind that the
screenshots are not actual size and all of the screens are larger
than the screenshots.
Q. Does the program provide any alerts,
i.e., for immunization boosters?
Yes it does. There are reports that list all immunizations due
for any period you specify and immunization histories.
Q. How does the program back itself up?
There is an automatic daily backup to your hard drive, plus the
system backs itself up weekly to an external drive (usb flash drive) and our server (daycaresage.com).
Q. Does the program keep track of all needed
trainings and completed training per employee?
Yes, the program uses the same area to keep track of immunizations
for children and certification/training for staff. You can also use the staff journals to track training.
Q. Does the report function include an
emergency contact list? Is there the ability to add to a child's
attendance schedule after it has been entered and can it be entered
daily for a month?
Yes to all.
Q. We need a day care
software package capable of monitoring the federal food program.
Does your package have that feature?
Our system can plan and store menus and meals, and it can track
which meals each child ate at the center. The system will produce
all necessary CACFP compliant reports including meal counts, reimbursement
tier reports, and menu charts.
Q. Does your software have password protection
built in. If yes, is it a level password (i.e. different password
protecting basic information from accounting)
There are 6 password levels in the system that control what you can do and see.
Q. Since I do not live in the US, and therefore
make use of a different currency, does this software let you amend
the $ sign from all reports, records and invoices?
Yes, the software will use whatever the default Microsoft Windows
currency format is.
Q. Can the software accommodate Canadian addresses etc.
The program currently has 2 address lines and a city, state, zip.
You can use the second address line for the Canadian city, province
and zip code. You can use the city as the country.
address would like:
123 Main Street NW
Montreal QC H37 Y27
only problem with this is that you will not be able to search
for contacts by city, state, zip, but in the childcare program,
that should not be a problem.
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